Last Updated: February 22, 2023
For Government and Law Enforcement Agencies only:
1. INTRODUCTION
As disclosed in our Terms of Service, the services of OKX.com are being provided by the following entities:
Aux Cayes FinTech Co. Ltd., a Seychelles registered company (“Aux Cayes”)
OKX Bahamas FinTech Company Limited, a Bahamas registered company ("OKX Bahamas")
Aux Cayes and OKX Bahamas are collectively referred to herein as “we” or “us”.
Where appropriate, we will respond to requests from authorized law enforcement officers with proof of authority. We will review each case and cooperate on a case-by-case basis, in accordance with the relevant Terms of Service, our Privacy Policy Statement, and any applicable laws and regulations. This Law Enforcement Request Guide explains how authorized law enforcement officers can engage and contact us to request customer information and/or freeze a customer’s OKX account.
Please note that we will only respond to requests from authorized law enforcement officers, addressed to us. If applicable, please also reference the appropriate applicable Mutual Legal Assistance Treaty-related documents if cross-border law enforcement is involved.
2. LAW ENFORCEMENT
We are responsible for processing law enforcement requests from all jurisdictions, in accordance with our Terms of Service, our Privacy Policy Statement, and any applicable laws and regulations.
If you are an authorized law enforcement officer, please contact the following email address for all law enforcement-related requests: enforcement@okx.com.
3. REQUIRED INFORMATION
For us to consider your request, law enforcement officers should write to us:
a. using an email address from an official government domain;
b. stating in the subject line the specific actions/items requested; and
c. attaching a signed court order and/or letter from your law enforcement agency that includes the following details:
i. Full name of your law enforcement agency and its legal authority to make such request in conjunction with courts of competent jurisdiction, with documentary evidence attached;
ii. (Optional) for us to expedite your request, you may additional documentary evidence of your personal authority as a representative of the aforementioned agency to administer such request (e.g. photo of your agent badge);
iii. Your official contact information (email address, phone number);
iv. A chronological overview of the alleged incident under investigation, including material facts of the case, with reference made to the following matters where possible:
• the relevant wallet address(es) and transaction hashes (TXID), starting from the transaction the alleged victim is complaining about (please include token type, amount, and blockchain), to how that transaction is traced to OKX;
• OKX user’s name, UUID, registered phone number and email address, KYC document number; and
v. The actions/items requested.
In the event that your request involves actions being taken on an OKX account, we will assume that we can disclose to affected customers that such action was taken pursuant to a request from your law enforcement agency. If this is not the case, please specify the matters that cannot be disclosed in your request to us and the basis for such request (“Confidentiality Request”). We shall take into account any Confidentiality Requests in deciding whether to comply with your request for actions to be taken on an OKX account.
Further, please confirm whether we can share your official contact information with affected customers to contact you directly should they have queries on such actions.
All requests and attachments should be in English.
4. LAW ENFORCEMENT EMERGENCY REQUESTS
For urgent requests, such as when there is risk of death or serious physical danger to a person, please state URGENT REQUEST in the subject line.
